Comments on: A Tightboards Revival

By: James

James — Mon, 31 Oct 2011 20:43:37 +0000

SUPPORT YOUR LOCAL SNOWBOARD SHOP

any good local shop will really appreciate your business and will take good care of you

By: Stephanie

Stephanie — Fri, 24 Sep 2010 17:39:04 +0000

Tightboards/Boardparadise robbed me hard last year after I returned my order. They left a poor taste with me, so I will continue to focus on only buying local and direct from manufacturer.

By: Luke Dodson

Luke Dodson — Fri, 24 Sep 2010 16:24:48 +0000

Respectfully Shawn, you are mistaken. If you would like to hear more about our business feel free to email me directly or call.

Best,
Luke

By: rwauthority

rwauthority — Fri, 24 Sep 2010 08:16:14 +0000

hahah! AMAZING!!

By: Shawn Currail

Shawn Currail — Thu, 23 Sep 2010 21:19:02 +0000

Luke….you sure seem to be on the wrong side of the truth here.

You may run Tightboards, but all you have is a website that populates product from the-house. You are basically a web domain doesn’t own the product. How core is that?

All you use is a data feed from the-house and when you get sale, you collect your measly 10% through some type of affiliate program. I guess anybody can start a online snowboard shop. All you need to do is follow the instructions from the-house: http://helpdesk.the-house.com/index.php?page=our_affiliate_program

Way to go!

By: edshread

edshread — Thu, 23 Sep 2010 02:22:33 +0000

hey luke, maybe you can hire the jackass from sierrasnowboards!
A MATCH MADE IN HEAVEN

By: Luke Dodson

Luke Dodson — Wed, 22 Sep 2010 14:46:21 +0000

Just to clarify some of the comments that were posted in response to my interview with Shay:

1. The-House did not buy Tightboards. I own the company.
I split with Boardparadise in August of 2009 because I was not happy with their customer service program. All negative customer service issues were before August, 2009 when I split with BP.
2. The-House is now fulfilling orders for Tightboards. It is a drop ship relationship. All customers service issues have been cleared up and I am very happy with how The-House has been fulfilling my orders.
3. To guarantee Tightboards 100% satisfaction policy any customer can personally deal with me concerning any customer service issue that comes up. Please redirect any negative comments to me personally. Just email me at luke@tightboards.com or call me at 512.623.0641.

Best,
Luke
Tightboards.com

By: martin beran

martin beran — Wed, 22 Sep 2010 04:02:50 +0000

“100% satisfaction guarantee” = “a 30 day return for your money back or an exchange policy for all merchandise that is in its original condition”

Woah, whats wrong with that satisfaction guarantee? So if you try it and dont like it you cant return it? Tightboards needs to take a lesson from REI if they are going to throw that around so much..

Grinch – totally agree with you.
Brek- hellz yea, support your local shop!
Shawn – I want to see Luke Dodson clarify that

By: Brek Leines

Brek Leines — Tue, 21 Sep 2010 21:36:43 +0000

Ive never gone through them but have always found it is best to go through the company if possible, or at least your local shop. But if not either of those, then Sierra snowboard or backcountry.com have always done me well. Good customer service, quick to ship, and good prices.

See you at the next premier shay!

By: Grinch

Grinch — Tue, 21 Sep 2010 12:40:35 +0000

Dude sounds like a broken record. “Pro-Customer!” “100% Satisfaction”
A 30 day, “in original condition” return policy sort of contradicts that, no?
If my board splinters to shit 45 days after I buy it due to a defect, I’m gonna be pretty pissed.